Great Lakes Wire

Conflict among employees is a common challenge in the workplace, often stemming from differences in personalities, work styles, or job pressures. If not addressed early, these disagreements can lead to larger problems affecting morale and productivity.

Heather Nezich, writing on behalf of an SBAM-approved partner, ASE, outlines several steps managers can take to resolve conflicts before they grow. The first step is to watch for subtle signs of conflict, such as tension during meetings or changes in how employees communicate with each other.

Nezich emphasizes that managers should act quickly when they notice issues: "Don’t let issues fester. The sooner you intervene, the easier it is to resolve the problem. Early action shows employees you care and prevents small frustrations from becoming bigger disputes."

Creating a safe environment for discussion is also important. Nezich advises bringing the involved parties together privately and making it clear that the goal is resolution rather than assigning blame: "A safe environment encourages honesty and openness."

Managers are encouraged to listen carefully to both sides without judgment to better understand the root of the issue and build trust. Finding areas of agreement between employees—such as shared goals or mutual respect—can help shift focus toward solutions.

Collaboration is key when searching for resolutions. Nezich suggests involving both parties in brainstorming solutions so they are more likely to commit to any agreed-upon actions.

Setting clear expectations about what needs to change and documenting any agreements made ensures accountability if issues arise again. Managers should also recognize positive behavior changes after a conflict has been addressed.

Finally, if conflicts continue despite these efforts, escalation may be necessary by involving human resources or seeking professional mediation.

Nezich concludes: "Conflict isn’t something to fear. It’s inevitable, and when handled effectively, it can strengthen relationships, foster understanding, and improve teamwork. With proactive steps and a focus on resolution, managers can turn tense moments into opportunities for growth."

For more information on similar topics and additional resources for business owners and managers in Michigan, readers can access further content through SBAM's News & Resources section (https://www.sbam.org/news-resources/).