Great Lakes Wire

Artificial intelligence is having a growing effect on the workplace, with certain jobs more affected than others. A Microsoft study examined real-world interactions between users and AI over nine months, using occupational data from O*NET to assess how various roles are impacted.

The study found that jobs most susceptible to AI involve information handling, communication, or repetitive processing tasks. Interpreters and translators were identified as particularly vulnerable, with AI demonstrating strong abilities in language conversion. Other roles at risk include writers, editors, technical writers, reporters, and similar content-focused professions. Customer-facing positions such as ticket agents, concierges, and customer service representatives are also seeing increased AI involvement in tasks like answering questions and relaying information.

Additional roles highlighted as highly applicable for AI assistance include CNC tool programmers, telephone operators, telemarketers, broadcast announcers, and analysts such as political scientists and news reporters. The research suggests that jobs centered on processing or presenting information may be increasingly supported by AI tools.

However, the report notes that human workers are not being replaced immediately. In many cases, AI serves as a tool to improve efficiency while allowing professionals to focus on more strategic or creative aspects of their work.

Mary E. Corrado stated: "The takeaway for organizations and HR leaders is clear: understanding which positions can be supported by AI allows your teams to work smarter while preparing for a future where human judgment complements machine precision."

She added: "As we continue to navigate AI’s impact, it’s critical for leaders to strike the balance between embracing technological efficiency and preserving the uniquely human skills that machines cannot replicate."

For further information on workplace trends related to artificial intelligence visit .