Great Lakes Wire

On the latest episode of the SBAM Weekly Podcast, host Michael Rogers engages in a conversation with Karen Hairston, CEO of K Hairston Services, also known as 3S Smart Consulting. Hairston is a business and profitability consultant who recently contributed an article to SBAM’s Focus magazine titled "Scale or Fail: the power of effective systems." In her discussion with Rogers, she highlights the importance of implementing systems for consistent and efficient operations.

Hairston stresses that both low-tech and high-tech systems are essential for documenting steps and responsibilities within a business. She advises businesses to prioritize processes that directly interact with customers. “I would say start with anything that touches a customer, because if you don’t have a customer or client, you don’t have a business,” she explains. “Those range from your marketing and sales to how you deliver your product or service, or even how you develop it.”

The Small Business Association of Michigan’s weekly podcast offers valuable insights from experts on entrepreneurial success. Listeners can gain tips and advice on becoming more effective small business owners by tuning into new episodes released weekly through iTunes subscriptions.

For those interested in past episodes, they are available at SBAM’s Media Hub.